Help desk tickets make the customer support world go round. We tested the leading help desk software systems to see how they rate at improving your support staff's efficiency and effectiveness.
Freshdesk is the gold standard for help desk offerings aimed at smaller businesses. Multiple price plans plus a consistent user interface make it an easy pick once again for 编辑的选择.
Zendesk for Service now boasts better support for multichannel ticket management, 自定义代理和管理器环境, 以及一个巨大的应用程序市场. 做好为此付出代价的准备吧.
虽然这对于非it专业人士来说有点简朴, ManageEngine is nevertheless a robust help desk platform that can power an ITSM process for businesses of almost any size at a fair price.
Jira Service Management remains a good choice for larger help desk shops, with new features like customizable dashboards and a low-code smart forms generator. 然而，第三方整合仍然参差不齐.
HappyFox remains one of the best ticket managers we've seen, and it's now enhanced its team messaging integration to include Slack and soon Microsoft Teams.
Spiceworks Cloud 帮助台 might be a no-frills ticketing solution, but it's entirely free. Its feature set is likely too limited for large businesses, 但对于较小的公司来说，这可能是一个真正的福音.
Customer touch points are far and few between during a pandemic. 客户互动的一个关键区域是您的帮助台, here's what you need to know to select the right service.
编辑的选择-winning Vivantio sets the standard for enterprise-oriented, ITIL-compliant服务部门. Advanced features 价格也很有竞争力 make this a solution well worth considering.
Gorgias only wants to do one thing: be a support desk for small to midsized e-commerce operations. 但如果你符合这个任务, this is an easy and well-thought-out solution with some unique features.
For enterprises that need an ITIL-compliant service desk, HaloITSM delivers every required feature and adds additional user contact channels, 一个很好的集成列表, 价格也很有竞争力. Overall, it's a deserving recipient of our 编辑的选择 award.
Zoho Desk is a great choice for growing companies that need to keep their customers happy. A long list of features and a very friendly price are marred only by the learning curve required to get started.
AI company UneeQ seeks to take the next step in the evolution of intelligent chatbots: Enter the Digital Human.
The COVID-19 pandemic has caused an unprecedented rise of calls that has service desks struggling to keep up. 一个解决方案是聊天机器人驱动的支持会话, 但随着这些对话的发展, can AI and chatbot technology continue to fill the support gap?
Keeping employees happy and engaged during a pandemic is difficult, but an effective help desk can be a key part of the solution. We've tested all the best services; here's how two of our top contenders stack up on features and value.
Cayzu does well as a help desk platform for smaller businesses and startups, offering a good set of features and strong third-party integration options at a very nice price. But if you're looking for more enterprise-oriented capabilities such as advanced reporting and automation, 你需要继续寻找.
Agiloft Service Desk comes with a generous feature set but a high price and steep learning curve, making the product a better fit for enterprises rather than SMB customers.
Where Freshdesk is aimed at small business customer operations, its sibling Freshservice targets the IT support needs of larger organizations. With support for advanced features and an intuitive interface, this is a great enterprise IT solution that's well worth a look.
Teamwork Desk is a clean and snappy product that shows great potential. 然而, it's still a newcomer in the helpdesk marketplace and has a ways to go before it reaches parity with the rest of the field.