Dry cleaners, auto mechanics, accounting firms, moving companies, restaurants, doctors, law firms, and other brick (click) and mortar businesses win and lose new customers every day before the potential customer even picks up the phone. This decision is based solely on past and current customers’ opinions he or she read has online. With so many businesses to choose from, being number one on Google is nearly never the only deciding credibility or trust factor. You’re dealing with an educated customer who does his/her research and does not care what you have to say about your business. They do care what others like him or her have to say. When friends and family aren’t readily available to ask for recommendations, where else can people turn, but the local online community? Welcome to the new word-of-mouth (mouse) marketing. When faced with too many choices, others rely on the “social proof” of what others think. Online reviews are a perfect example. Where are potential customers finding these reviews? The truth is, all over the Internet. There are 1000s of local business review sites and directories, you say? Don’t worry, there are a handful that matter more than the rest combined.
Since a potential customer’s initial search still starts with keywords on a search engine using a service-oriented keyword followed or preceded by the city in which they’re searching (ex: BMW mechanic Dallas). You should first pay attention to the truly important ones already showing up in Google, Yahoo!, and MSN for your keywords. Below are six of the major review and business listing sites which hold weight and have huge online presence. Learn the six biggies.
1. Google Local Business Listings (The “10 Pack”)
You can get your business listed on Google’s map and show up directly on the search results by registering at the Google Local Business Center www.google.com/local/add Describe your business with location info, services, hours of operation and business website link. After you have a listing, your goal is get reviews. If you let Google find your business first, you’ll be rewarded with better placement on the map. Much like Google would rather find your website on its own through links rather than search engine submission, Google Maps will trust and more than likely post reviews from other review sites before submitting or modifying your listing. Often, the Google Local Listing bot will scour the Internet for other reviews sites already touting your company’s offerings and experiences, so start building profiles on some of the other sites first and you’ll already have a diversity of amazing reviews before you expand. Another backdoor is getting your business listed on the BBB’s website or InfoUSA.com to ensure your Google Local presence. Reviews are by far the #1 one factor in achieving top placement in the alphanumeric listing of the Google Local Business Listings/Map Listings. Make sure the reviews are real though. Having keywords in your business name and a complete profile also helps. Get started at the Google Local Business Center. Read the rest of this entry »



