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2022年最佳员工监控软件

Managers need to keep track of distributed teams 和 their productivity. We test 和 rank the top employee monitoring systems to see whether they can really help you navigate the new normal.

更新 2022年1月20日

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自1982年以来, 个人电脑 has tested 和 rated thous和s of products to help you make better buying decisions. (阅读betway体育的编辑任务.)

一些经理爱 混合动力工作 也有人讨厌它,但现实是,它是存在的. 甚至在全球大流行使其成为必要之前, 许多公司已经开始允许部分员工远程工作, 如果每周只有几天的话.

然而,混合型工作模式给管理者带来了挑战. 至关重要的是,这让他们在了解员工的生产力时犹豫不决. They lack the insights they would have when employees are working on-premises, including not just how much work they're producing but also the quality of the work 和 the reasons behind any changes.

Hybrid work gives employees more freedom to conduct their business day as they see fit, 哪些员工认为是加分项. 然而,一些员工在这种自我指导模式下挣扎,难以管理自己的时间. Others suffer from burnout because the line between home 和 office has blurred.

员工监控系统是帮助解决这些问题的一种工具,而且它们仍在不断发展. 在大流行时期, solutions that have traditionally focused on tracking employee activity, 日志记录可疑行为, 现在,要想发现潜在的内部威胁,不仅要追踪生产力,还要监测健康状况,甚至还要提高员工的敬业度.


员工监控的利弊

For most of us, the idea of someone monitoring our computer usage is off-putting, at best. betway体育重视自己的隐私,这也延伸到了betway体育的个人电脑和设备上. 尽管如此, betway体育对工作场所隐私的期望肯定与betway体育个人生活中的不同. 无论betway体育是在雇主的场所工作还是远程工作, 通常,betway体育使用的设备和跨越桌面的数据都不属于betway体育. 像这样, many employers will have valid 甚至 essential reasons to monitor how we use these assets throughout our day.

原因之一是衡量生产力. 当所有员工都向一个中心地点汇报工作时,管理者对分布式工作人员的时间分配没有同样的可见性. The same is true when the workforce is very large 和 turnover is high, 和呼叫中心一样, 例如. 自疫情以来,跟踪工作效率变得更具挑战性,因为许多远程工作者现在必须在朝九晚五的工作与其他六项个人任务之间平衡, 比如照顾孩子或为家人做饭. Working from home challenges the pre-existing structure for productivity tracking, 这意味着监视工具需要转向, 太. 使用监控工具记录员工在特定任务上花了多少时间,不仅可以让管理者了解员工个人的表现, but also how well current business processes are meeting company goals.

Sometimes, this type of activity monitoring can also uncover bad behavior. 传统的安全措施, 如防火墙, 做好防御网络攻击的工作. 仍然, 它们在应对内部威胁方面效果不佳, 员工有访问系统的权限,但使用该权限的方式违反公司政策. 在这种情况下, a detailed activity log can become important forensic evidence for disciplinary action or (in the worst cases) a lawsuit.

Serious cases of employee misconduct often involve mish和ling of sensitive information. 这可能意味着商业机密, 但它也可能意味着受政府法规保护的特定类别的数据, 如萨班斯-奥克斯利法案, HIPAA, 或欧盟的 GDPR. 员工监控系统可以帮助提供合规审计所需的信息. 更复杂的系统甚至可以扫描员工的外发文件, 电子邮件, 聊天和标记或阻止似乎违反政策的信息之前,它们的传输. 这些措施对于防止严重的数据泄露是非常宝贵的. 

然而, it's also important to consider the downsides of employee monitoring. 雇主应该仔细考虑他们希望部署的监控的数量和程度. 正如前面所提到的, many employees may feel uncomfortable with the thought that they're being watched. An atmosphere of paranoia in the workplace can contribute to low morale, 哪些因素会导致员工流失.

It's also important to note that productivity-monitoring efforts can sometimes backfire, 结果适得其反. 员工如果意识到自己的工作效率受到了限制,可能会养成一种模式,即花时间在他们认为应该花时间在的应用程序和必威betwayapp上,以此来玩弄系统, 而不是对公司有物质利益的活动. 类似的, managers who are tasked with reviewing mountains of employee monitoring data might spend an inordinate amount of time doing so, 即使当报告显示很少的问题领域.

最后, employers should give special consideration to the ethical 和 potential legal ramifications of employee monitoring. betway体育测试的一些产品允许您在员工不知情的情况下,以逃避检测的方式在他们的机器上安装监视功能, 但这并不意味着你应该这么做. This type of covert surveillance is not only the most invasive form of monitoring, 但它也可能使你违反不同司法管辖区的法律. 国家, 国家和省, 即使是城市也会有自己的想法, 所以小心行事.


员工监控软件的作用是什么?

员工监控系统超出了核心 时间跟踪 时钟输入、时钟输出和工作负载管理的功能. 虽然本综述中的一些供应商实际上是在跟踪添加了漂亮的监视功能(如击键记录)的玩家, 位置跟踪, 和截图, others offer deep monitoring platforms that track all employee activity. 特别是那些安排了成千上万 轮班工作者 在设置中,例如 呼叫中心, employee monitoring agents installed on company machines give these businesses complete visibility 和 traceability into their operations. 

The employee monitoring agents also aggregate key data on employee productivity. 从生产力跟踪开始, 您通常会将应用程序和必威betwayapp分为生产性和非生产性两个类别. 然后,你将分解你期望每个团队、部门或单个员工的效率. 生产率评分算法使人们能够根据个人过去的表现来衡量个人, 和他们的同龄人一样. This data is less about disciplining employees 和更多的 about helping teams course-correct 和 stay productive.

定制和用户分组在这里很重要, 因为一款应用在一种工作功能上被认为是高效的,在另一种工作功能上可能被认为是低效的. 例如, 社交媒体 经理们花大量时间在Facebook和Twitter上,因为这是他们角色的核心, whereas a sales manager who spends many hours a day on LinkedIn or other social sites should throw up a red flag. Automation 和 the ability to set alerts by way of email reminders 和 warnings are also effective ways to manage a large, 分布式劳动力.

Some products can also aggregate activity data on a macro level in real-time for display on admin 和 manager dashboards. 还可以构建详细的报告来分割各种生产力指标. 例如, 您可以使用最具生产力或最不具生产力的员工等因素深入研究数据,或者比较团队或部门的效率或特定项目的生产力.

员工监控工具通常可以让您一目了然 数据可视化. 这方面的例子可能包括分解高效和低效应用百分比的效率条,或显示活跃或不活跃用户或最常用应用的列表和排行榜. betway体育测试的许多解决方案还可以跟踪和记录员工在哪些必威betwayapp或服务上花的时间最多,哪些没有得到充分利用. 

活动跟踪的另一个方面是按键监视, 哪个提供了员工活动的基线. Once you have data on how often employees are typing or interacting with their machines, 你可以将它与相应的因素相对应,从而填写出他们在线活动的完整档案. 例子因素可能包括屏幕截图, 活动日志, 审计跟踪, 和其他, betway体育稍后会讲到更深层次的监测向量.

betway体育测试过的一些最强大的监控软件可以获取原始击键数据,即用户在任何给定时间按下的系统按键的时间戳映射,并与任何其他指标或捕获的活动进行交叉引用 data 收集. 除了, newer 太ls like Controlio can aggregate keystrokes 和 sync them to 视频录制s to form a more accurate picture of employee activity. 作为一个结果, you can see the full context of what employees were doing 和 when they were doing it 和 make inferences as to why they were doing it. This level of insight is unmatched for companies that need to gather forensic evidence, 例如, 用于法规遵从性审计. 


监控系统越来越智能

今天的员工监控系统使用了新技术, 如地理位置, 击键记录, 截图, 视频录制, 甚至可以使用安装在远程电脑上的网络摄像头. 将云计算纳入其中意味着您可以捕获tb级的数据并将其在线存储, 经理们很容易进入的地方. 更重要的是,这些数据并不是静止的. Pattern-matching algorithms can scan it to anticipate insider threats, 衡量个人和团队的生产力, 并回溯导致问题或数据泄漏的步骤.

The most powerful employee monitoring 太ls can act as an all-seeing eye. They provide insight into everything from what 应用程序 an employee has open to who they're chatting with 和 what they're saying. 他们也可以使用自动逻辑, 例如关键字触发器和策略规则, to let admins know when employees do things they're not supposed to do. 他们经常可以这样做,而运行隐身作为一个伪装的过程, 所以员工不一定知道他们什么时候被监视了.

截图 和 screen recording are among the more prominent monitoring 太ls. 通常, admins can configure rules 和 settings to take 截图 at particular intervals, 比如每小时一次, 每15分钟, 甚至每10秒或更少. Some 太ls also support live 截图 or continuous 视频录制, allowing admins to do live check-ins on employees' machines or pull up the timestamped recording of a particular period of time. 

Some monitoring systems store 截图 alongside corresponding metadata. 这些可以合并到整个监控仪表板中, where admins can use them as supplementary information for whatever user activity or data point they are reviewing or investigating.


最新的监控技术

EfficientLab, 这使得现场监控解决方案成为工作检验员, 是否有更引人注目的基于云的解决方案在Controlio, 将生产力评分与深入的员工监控相结合. Controlio代表了这一领域的新思维方式,它甚至提供与按键跟踪同步的实时视频录制和实时流媒体. 

录像是下一个前沿领域, 已经有像Teramind这样的公司提供了, StaffCop企业, 和Controlio. Access to live or recorded video offers the most accurate forensic evidence, 更不用说快速搜索的能力了, 擦洗, 甚至利用OCR技术,通过视频记录文件的完整细节.

Teramind通过启用可以在视频文件中运行的光学字符识别(OCR),将视频录制提升到一个全新的水平. 这意味着它可以识别屏幕上和文档中的文本,并通过这些数据搜索视频. 本地供应商StaffCop企业也为屏幕截图和文档提供OCR功能. 

Adding these types of 视频录制 和 live feed capabilities allows these offerings to leapfrog what you'd find in older solutions, 哪些主要集中在截图上. The new generation offers businesses a gapless oversight of employee activity that will likely be the norm for the category moving forward. 

超越图像本身, these monitoring platforms can deliver a startling degree of visibility into every app, 文件, 消息, 甚至 变焦 调用. 使用光学字符识别, 深度监控可以提供更多有关员工如何使用特定桌面或网络应用程序的信息. 

The most sophisticated employee monitoring 太ls can also parse email 消息s, 聊天, 即时消息(im), 和其他个人的 团队沟通 应用程序. They'll monitor whatever parameters or keywords your administrators have set. 真正尖端的解决方案甚至可以在屏幕截图和视频中发现信用卡号码和其他敏感数据,并自动启动警报.

This deep tracking applies to tracing documents 和 scanning 文件 names, 太. The software can often capture the attached document or 文件 so an admin can view it. 例如, 假设公司高管想知道员工是否在内部谈论首席执行官或首席技术官. 在这种情况下, they can set up automated keyword triggers 和 receive automatic email alerts or reports.

通常可以配置规则,防止员工通过个人渠道发送公司数据, 下载未经it批准的应用程序或文件, 甚至从公司电脑上访问u盘. 并不是所有的平台都提供这种级别的自动化, but the ones that can either alert the user to stop the action or simply notify an admin or update an audit log.


重员工的观点

正如前面提到的,并不是所有这些都适合您计划监视的工人. 确定, going full bore means you'll know exactly what your employees are doing on company time 和 how well they're doing it. But the desire for that degree of insight needs to be balanced against their concerns, 太. 大流行对员工的士气和积极性产生了巨大的影响,以至于许多人选择这样做 寻求新的就业 甚至完全退出劳动力市场. Suddenly springing a "Big Brother"-style environment on an already stressed workforce could result in some nasty blowback.

事实上, the challenges of employee monitoring lie chiefly on the human side of the process, 员工和经理都反对. 许多员工听到在他们的机器上安装了监控软件会感到不安——或者更糟, 去发现它. 另一方面, managers only have so many hours to pore through hundreds if not thous和s of 截图 of their reports' workdays.

而一些企业在员工不知情的情况下进行监控是合法的, betway体育建议大多数组织不要采用这种方法. Having above-board conversations about why you need to do monitoring might be awkward, but that's nothing compared to the backlash you'll face if you're caught monitoring people without their consent. Such cl和estine monitoring could even l和 you in legal hot water in some jurisdictions. 

开放的交流是你最好的选择. Underst和ing how your employees are spending their time is something you were already doing while those workers were in the office, so it makes sense you'd want some way to do that now that they're working remotely. 即使是对持怀疑态度的员工来说,解释这一点也不难.

虽然上面描述的深度监控功能可能会让普通员工感到毛骨悚然, 没有理由把它们用在你所有的员工身上. 将它们限制在那些经常访问高度敏感数据或应用程序的员工身上可能就足够了,而这些员工更有可能理解这种情况.


大小和安全

在使用这些系统之前,您必须考虑两个重要的标准:希望管理的劳动力规模和需要维护的数据安全级别. These, in turn, are linked to underst和ing just what it is that you're looking to monitor.

您的企业投资员工监控工具主要是为了提高生产率和效率吗? Or do you truly want or need full insight into everything employees are doing on company time down to a meticulous degree of detail? 这些问题的答案与劳动力规模有关,因为你谈论的是可能收集大量的近实时数据. That prospect raises issues not only about storage but also about analytics.

如果一个监控系统需要解析200名员工的实时提要以查找关键字或URL触发器,那么它将比解析20名员工的实时提要更快、更准确地提供结果,000名工人. 而且它肯定比那些需要搜索20个深度数据的系统更容易,000名员工使用OCR或视频分析.

这意味着您对任何这些平台的评估过程都需要包括所有警报, 数据收集, 以及你打算在现实生活中使用的分析运算. You then need to match that against the system's performance to see how it would fare against your actual employee count. Only this kind of analysis can get you a good idea of how much data you can gather 和 what kind of alerts 和 analysis you can feasibly do.

一旦你收集了数据,你还需要保护它. Employee monitoring data is every bit as sensitive as your customers' credit card numbers or other financial records. 它是否会因数据泄露而受到损害, hackers could potentially gain access to everything from employees' financial data to photographs of their homes 和 children.

因此, it管理员必须为该信息构建准确的数据生命周期图,并确保组织和监视服务提供商都有适当的安全保障措施,这一点至关重要. The minimum should include access controls for not just administrators but also third-party 应用程序 (such as analytics 太ls), 除了至少一层加密.

向你的法律团队寻求安全考虑方面的指导. 不同的州和市有不同的指导方针,甚至对什么是监控以及监控的合法范围有不同的定义. 这个讨论将不仅涉及你可以记录的东西, but also what kinds of analysis you can do on that data 和 how it'll need to be stored. 自大流行以来,这些决定变得更加复杂,因为与每个人都向中心办公室报告时相比,你的员工可能会跨越更广泛的地理范围.


经历了

底线, 您需要仔细考虑组织的需求,以及您希望从实现员工监视解决方案中获得什么价值. Then you need to choose your monitoring 太l based not just on what it can do, but how you'll apply it 和 how much visibility your workers will have into this process.

There are outst和ing arguments around the value of employees' time 和 effort, 而新的在家工作现实使得这一点变得更加重要. Managers now have a hard time determining 和 tracking their employees' productivity, especially now that 分布式劳动力s mean more flexible 和 non-uniform work hours.

然而, 团队仍然需要朝着共同的目标努力, 如果你是一名经理, 你应该给员工一定程度的自由,让他们决定如何最好地完成工作. 记住这一点, organizational 太ls 和 systems become critical for distributed teams that are no longer working in established office culture. 仔细的计划可以帮助确保这些工具是有用的 人力资源 (HR)解决方案,以及监视引擎.

对如何进行员工监控有什么问题吗? 订阅 个人电脑.com小型企业更新 通讯及加入 (电子邮件保护) LinkedIn上的讨论组. 在那里你可以见到和查询供应商,其他专业人士,像你自己,和个人电脑的编辑.

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尼尔·麦卡利斯特

尼尔是个人电脑的高级编辑.Com涵盖商业技术. 自1998年以来, 他说的都是关于科技的鬼话, 重点是操作系统, 应用程序开发, 和企业软件. 他曾担任过诸如此类出版物的作家和编辑 Web技术 和 信息世界 和 spent a four-year stint as a news reporter for infamous UK tech daily 寄存器.

Neil is an occasional programmer 和 an avid supporter of Linux 和 open source. 在媒体演出之间, 他为各种企业软件公司制作营销内容和技术文档.

尼尔在业余时间喜欢漫画和漫画,他自己也不是一个太差劲的插画家. 出生在哈利法克斯, 新斯科舍, 也是旧金山的长期居民, 他喜欢周游世界,是加拿大公民, 美国, 和英国.

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